SoloNOC support and FAQ

Frequently asked questions

How do I reset my password?

Open Sign in, choose Forgot password, and enter the email you signed up with; a reset link is sent to it. If the email does not arrive, write to support@solonoc.com.

How do I install the agent?

Create a site in the app and it shows a one-line install command. Run it on any always-on Linux machine inside the network you want to monitor, with curl installed. The agent connects out over HTTPS, so no inbound firewall port is needed. There is no Windows agent.

How do I delete my account?

In the app, open Settings, then Account, then Delete Account. Deleting the account also cancels the Stripe subscription. Your data is purged within 30 days.

How do I cancel a subscription?

Write to support@solonoc.com and ask. Deleting the account also cancels it, but that removes the account and its data as well.

Does the trial need a card?

No. Solo and Pro start with a 14-day trial that takes no card. If no payment method is added before it ends, the account moves to the Free plan and nothing is charged. The Free plan covers 1 site and 10 devices.

Is there an Android app?

Not yet. There is an iOS app, and the web dashboard works in any browser. The site has an early-access list for Android.

Where do you send alerts?

Push notifications to the iOS app, email, and webhooks including a Slack payload. Text-message alerts are not live yet.

Privacy or security concerns?

Read the privacy policy at /privacy, or email security@solonoc.com.