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Privacy Policy

Last updated: October 18, 2026

1. Overview

SoloNOC ("we", "our", or "us") is operated by Heron Networks LLC. This Privacy Policy describes how we collect, use, and protect your information when you use the SoloNOC network monitoring service, including our web application, iOS app, and Android app.

2. Information We Collect

Account information: When you register, we collect your email address and a hashed password. We do not collect your name unless you provide it in your account settings.

Network monitoring data: SoloNOC collects data from the monitoring agents you deploy on your networks. This includes device IP addresses, hostnames, SNMP metrics, ping latency, uptime status, and alert history for networks you explicitly add to SoloNOC.

Usage data: We collect standard server logs including IP addresses, browser user agents, and pages visited to operate and improve the service.

Payment information: Billing is handled by Stripe. We do not store credit card numbers. We receive a Stripe customer ID and subscription status.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the SoloNOC monitoring service
  • Send you alerts and notifications about your monitored networks
  • Authenticate your account and maintain session security
  • Process billing and manage your subscription
  • Respond to support requests
  • Improve the reliability and performance of the service

We do not sell your data to third parties. We do not use your network monitoring data for advertising.

4. Data Storage and Security

Your data is stored on servers located in the United States. We use industry-standard security practices including TLS encryption for data in transit and encrypted storage for sensitive data at rest.

Monitoring agents you deploy on your networks communicate with SoloNOC servers over encrypted HTTPS connections. No inbound ports are required on your network.

5. Data Retention

Alert history and metrics are retained according to your plan: 7 days (Free), 30 days (Solo), 90 days (Pro), or 365 days (Enterprise). Account data is retained while your account is active. If you cancel your account, we will delete your data within 30 days upon written request to support@solonoc.com.

6. Third-Party Services

We use the following third-party services:

  • Stripe — Payment processing
  • Cloudflare — Hosting, content delivery and the API runtime for solonoc.com
  • Supabase — Managed PostgreSQL database that stores your account and monitoring data
  • Brevo and Postmark — Transactional email (sign-in, alerts, receipts). They receive the recipient address and the message
  • Apple Push Notification service (APNs) — Delivering push notifications to iOS devices
  • Firebase Cloud Messaging (FCM) — Delivering push notifications to Android devices
  • Twilio — Delivering SMS alerts on Solo, Pro and Enterprise plans, for the phone number you opt in and verify. Reply STOP at any time, or remove your number in Settings, to opt out.
  • Cloudflare Web Analytics — Counts visits to solonoc.com. It sets no cookies, uses no local storage and does not fingerprint visitors. For each page view Cloudflare records the page address, the referring site, the browser, operating system and device type, and the country (derived from the IP address, which is not kept for analytics). We see only totals, never an individual visitor. We use no Google Analytics, no advertising pixels and no cross-site trackers, so there is no cookie banner. We also keep daily totals of sign-ups, checkout starts and payment outcomes, with no visitor identifier attached.

These services have their own privacy policies governing how they handle data.

7. Your Rights

You may at any time:

  • Request a copy of the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your monitoring data via the in-app backup feature (Pro plan)

To exercise these rights, contact us at support@solonoc.com.

8. Children

SoloNOC is not directed at children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice in the app. Continued use of SoloNOC after changes constitutes acceptance of the updated policy.

10. Contact

For privacy questions or requests, contact us at support@solonoc.com.

Heron Networks LLC
support@solonoc.com
Business phone: (703) 249-9248